Silverfile supports households in Kuala Lumpur with the administrative side of retirement: understanding what you have, organising what matters, and knowing what questions to take to a qualified professional.
Enquire About a SessionWhat we offer
Each programme is designed around your household's own pace and level of involvement. All content is educational and administrative. Nothing we do touches regulated matters or replaces the guidance of a qualified professional.
A calm ninety-minute conversation to understand what keeping retirement paperwork in order actually involves, before you decide whether to do anything at all. Educational and informational only.
A six-week programme where you keep your own papers in your own hands. A coordinator meets you weekly, sets one small piece of work, and adjusts the plan with you. Structure and steady rhythm, nothing more.
A four-month programme that turns your household's entire administrative history into one navigable archive — retirement paperwork, property records, memberships, correspondence — that any family member can open and understand.
Why this matters
Most households reach retirement age with paperwork spread across drawers, folders and email threads — accumulated over decades. We do not judge the state things are in. We simply start where you are.
We begin with an orientation session precisely so you can understand the landscape before deciding whether further support would be useful. Nothing is pre-sold.
Every programme includes an open-questions register — a written list of anything that should go to a qualified professional. We are clear about where general information ends.
An organised archive is one that another family member can navigate on their own. We write orientation documents and naming conventions with exactly that in mind.
We do not take custody of original documents. The archive we establish lives on your own devices and in your own home. We show you the system; you own it entirely.
When explaining how retirement schemes present their own paperwork, we work only from publicly published material. No interpretation of entitlements, no commentary on regulated matters.
A coordinator adjusts the pace, the categories and the depth of each session to match where a household actually is — not a generic checklist applied without thought.
The orientation session is designed for households who want to understand what is involved before committing to anything. Ninety minutes. No expectation to proceed.
Enquire About a SessionCommon questions
A few questions we are often asked, answered as plainly as we can.
We explain categories of documents Malaysian households typically encounter — EPF statements, pension correspondence, property certificates and so on — using publicly available material. We do not comment on your entitlements, calculate what you are owed, advise on transfers or withdrawals, or offer any opinion on regulated financial matters. Anything of that kind goes on the open-questions list we produce for you to take to a qualified professional.
No. Your original documents remain in your possession throughout. In the Legacy Records Programme we scan and index on your premises or by arrangement; the resulting archive is established on your own devices and storage. We leave with nothing that belongs to you.
The Orientation Consultation is a single ninety-minute session — you leave with an understanding of the work involved and a printed category guide. The Guided Filing Programme runs over six weeks, with one small piece of work each week. The Legacy Records Programme takes four months and produces a fully indexed archive. Each programme is deliberately paced rather than rushed.
That is the situation most households arrive in, and it is precisely what these programmes are for. There is no threshold of tidiness required to begin. The coordinator's job is to start where you are, not where a tidy household might be.
Yes. Many households find it helpful to have an adult child or trusted family member present, particularly if that person is likely to use the archive in future. We are happy to include family members in any session by prior arrangement.
Sessions are conducted in English. If you would prefer to discuss materials in Bahasa Malaysia, please mention this when you enquire and we will let you know whether a suitable coordinator is available for your chosen programme.
We will share full payment and scheduling terms when you enquire. As a general note, we ask for reasonable notice of any changes and we extend the same courtesy to you. We do not impose penalties for rescheduling with sufficient notice.
Where to find us
40 Jalan Petaling, 50000 Kuala Lumpur
Get in touch
Use the form below to tell us a little about your situation. There is no obligation to proceed — we are simply here to answer questions and, if it seems useful, describe which programme might suit your household.
Telephone
+60 3-2072 4816Office
40 Jalan Petaling
50000 Kuala Lumpur
Malaysia
Office hours
Monday – Friday: 9:00 am – 5:00 pm
Saturday: 10:00 am – 1:00 pm
Closed on public holidays
Silverfile provides general information, document organisation and administrative coordination only. We do not advise on entitlements, investments, taxes or any regulated matter. For those questions, a qualified professional should be consulted.