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Nora Rashid
Lead Coordinator
Nora founded Silverfile after a decade in records management. She leads orientation sessions and oversees the Legacy Records Programme. She speaks English and Bahasa Malaysia.
Our story
How Silverfile came to be
Silverfile began in 2018 when its founder, having helped an elderly relative spend four months searching for documents that turned out to be in seven different places, decided there was a quieter way to approach the problem. The materials existed. The knowledge of what to do with them existed. What was missing was someone to sit alongside and help bring it all into one intelligible place — without rushing, without pressure, and without overstepping into matters that properly belong to a licensed professional.
The practice is based at 40 Jalan Petaling in Kuala Lumpur. We work with households across the Klang Valley, and occasionally by video call with family members who are based elsewhere but want to be part of the process.
Our coordinators are not financial advisers, lawyers or accountants. They are people who are comfortable sitting in a room with a stack of folders and a cup of tea, and who understand that the real work is not scanning or labelling — it is making sense of what a household has accumulated over a lifetime, one drawer at a time.
We hold no custody of original documents. We give no opinion on entitlements, transactions or regulated matters. Every programme produces a written open-questions register — a list of things to take to a qualified professional — because we believe that knowing the edges of what we do is as important as knowing what we do well.
What we stand for
Patience over pace. We set the rhythm to suit the household, not a schedule we have imposed. If a session runs through one folder instead of six, that is the right session.
Honesty about limits. We describe clearly what falls outside our scope and write it down. No quietly assumed territory.
Staying in your hands. Your papers remain in your possession. The archive we help you build is on your own devices. We leave with nothing that belongs to you.
Legibility for the whole family. A well-organised archive should be understandable to any adult family member, not just the person who built it. We write with that reader in mind.
Who you will meet
The coordinators
Each coordinator at Silverfile is chosen for calm temperament and patience as much as for administrative ability. They are not advisers; they are companions through a slow and worthwhile piece of work.
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James Tan
Coordinator, Guided Filing
James joined in 2020 and runs the Guided Filing Programme. His background is in library science, and he is skilled at turning a room of loose papers into a navigable set of categories.
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Siti Lim
Coordinator, Legacy Records
Siti specialises in long-form archive projects and has worked with households whose paperwork spans three decades. She writes the orientation documents that accompany every completed Legacy Records archive.
How we work
Standards we hold ourselves to
These are not certifications on a wall. They are the working principles that shape every session, every document map and every open-questions register we produce.
No custody of originals
We never take original documents away from a household. Scanning is done on premises or by arrangement, and the resulting files are placed on the household's own storage. We carry nothing away.
Written open-questions registers
Every programme concludes with a written list of anything that fell outside our scope — points to take to a financial planner, solicitor or other qualified professional. Nothing is left quietly assumed.
Privacy as a working practice
We do not retain copies of your documents after a programme concludes. Notes made during sessions are used for coordination purposes only and are not shared with third parties.
Plain language throughout
We describe what documents are and what categories they fit into, in ordinary language. We do not use technical jargon for its own sake, and we stop to explain anything that is unclear.
Flexible scheduling
Sessions are scheduled to suit the household. We reschedule with reasonable notice and expect the same in return. We do not impose penalties for changes made with adequate forewarning.
Publicly sourced reference only
When describing how Malaysian retirement schemes present their own paperwork, we draw only on material those schemes have published publicly. We do not interpret entitlements or speculate on regulated matters.
In practice
What retirement records work involves
Households approaching retirement age in Malaysia typically hold paperwork from several sources: the Employees Provident Fund, private pension arrangements, property ownership documents, membership records from professional associations, decades of correspondence and statements. None of this is difficult to understand. It is simply spread across many places, often in many formats, accumulated over working lives that had other priorities.
The work of bringing it into order is administrative rather than financial. It involves deciding what to keep and where; what naming convention will make future searches straightforward; how to label physical folders so a family member unfamiliar with the collection can navigate it. These are the questions Silverfile exists to work through alongside a household.
What this work is not: it is not a review of your financial position. It is not a calculation of entitlements. It is not legal advice. Every programme makes those boundaries explicit, in writing, so there is no ambiguity about what has and has not been addressed. When something falls outside our scope, we note it on the open-questions register and invite the household to take it to the appropriate professional.
Our coordinators bring patience, an orderly approach and familiarity with the categories of documentation most Malaysian households encounter. They do not bring a licence to advise on regulated matters, and they do not try to.
Ready to understand what you have?
An orientation session is a good place to start — ninety minutes to understand the shape of the work before committing to any of it.
Enquire About a Session